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MESSYWEEKEND Support (Copy) logo

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ORDER INFORMATION

How do I place an order?

It's simple! Find the products you like and click on "ADD TO CART / PREORDER" Go to the shopping cart by clicking on the bag icon located in the top right corner of the page, and once there, click "GO TO CHECKOUT." Then, fill in your information,

How do I track my order?

Once your order has been processed and is ready to be shipped, we will send you an email with the shipping details. This will include a tracking number that will lead to the website of the shipping carrier responsible for delivering your package. Her

Why have I not received an order confirmation?

No confirmation email yet? Don't panic! Sometimes our emails take a couple of minutes to be sent or sometimes they land in the spam folder. Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation,

How do I add a discount code to my order?

You can enter your discount code at checkout before the payment, and then the amount will be subtracted from your order total. On the desktop version, you will be able to apply the code on the right-hand side of the page. On the mobile version, the d

Can I change my order?

In most cases we will not be able to make any changes to your order. When you have received the shipping confirmation with tracking information, we can no longer make changes to the order. To assure you the fastest processing and shipping time as pos

Can I cancel my order?

Unfortunately, we cannot cancel orders once they are placed. We try to process shipments as quickly as possible, so once the payment has cleared, the order gets pushed. Once the order has been delivered, you'll have to return the products yourself. I

My address is written incorrectly in the order confirmation - what can I do?

It is, unfortunately, impossible for us to change the address for a shipment that has already been placed, as we cannot forward customer addresses due to data regulation laws.  We instead recommend you to contact the shipping carrier responsible for

I received my package, but my order is incomplete, incorrect, or missing - what do I do?

If you receive your package and it doesn't contain what you have ordered, please contact our support team at [email protected].  We promise that we will do everything we can to make sure that you get the correct product as soon as possible.