<section class="article-info"><div class="article-content"><div class="article-body">Ordering from us is a simple and straightforward process. Here&#x2019;s a step-by-step guide to help you place your order:Browse the website: Explore the various categories such as sunglasses, blue light glasses, ski goggles, and accessories.Select your product: Click on the product you wish to purchase. You can use filters to narrow down your choices based on frame color, lens color, and material. If you&apos;re looking for a specific product, you can use the &quot;Search&quot; bar at the top right corner.Add to cart: Once you&#x2019;ve selected your product and color click &quot;Add to Cart&quot;Review your cart: After adding items to your cart, click on the cart icon at the top right of the page to review your selected products. Ensure everything is correct, including quantities and product details.Apply discount codes: If you have a discount code, enter it in the designated field during the checkout process. Be sure to apply the code before finalizing your order to receive the discount.Enter shipping information: Provide your shipping details. Double-check your address to ensure accuracy and avoid any delivery issues. Once the order is placed it is not possible to make any changes. This includes changes to products, quantity and change of address details.Choose shipping method: Select your preferred shipping method. For orders within EU and UK we offer a free shipping option for orders above &#x20AC;45 // $50 // 350 DKK.Payment: Choose your payment method from the available options (e.g., credit card, PayPal, Apple Pay). Follow the prompts to complete your payment.Order confirmation: After placing your order, you will receive an order confirmation email with your order details and tracking information.As soon as your order is on its way to you, you&apos;ll of course also receive a shipping confirmation with your tracking number and a tracking link to see the status of your shipment.NB: Please be aware, if you use &quot;Express Checkout&quot; to purchase your products, our system will automatically take the address attached to your AppleID as the shipping address. &#xA0;&#xA0;</div></div></section><footer><div class="article-footer"><div class="article-share">&#xA0;</div></div></footer>

Guide: How to place an order

No confirmation email yet? Don't panic!
Please see the most common reasons for a missing order confirmation here.

Order ConfirmationSuccessful purchase confirmation After completing your purchase, you will receive an order confirmation email. This email is sent to confirm that your purchase was successful.Order confirmation details The confirmation contains all the essential information about your purchase, including: 1. Order number: Your unique order number is provided for easy reference. Keep this number handy in case you need to contact us about your order.2. Product details: A list of all the products you&apos;ve purchased.3. Purchase amount: The total amount of your purchase, including any applicable discounts, will be clearly outlined.4. Payment method: The payment method you used to complete your order will be noted for your records.5. Delivery &amp; billing address: The confirmation will display both your delivery and billing addresses to ensure the order is sent to the correct location.6. Shipping method: You&apos;ll see the shipping method you selected at checkout, along with the estimated delivery time. If you opted for delivery to a collection point, your package will be sent to the collection point&apos;s address rather than your personal delivery address7. Estimated delivery time: The estimated delivery time is based on when your order is dispatched, not when it&apos;s placed. We aim to dispatch most orders the same day or the next (pre-orders and prescription glasses excluded).8. Additional information: Please review the order confirmation carefully for any additional relevant information that may pertain to your order.You didn&apos;t receive your order confirmation If you do not receive your order confirmation email, it may be due to one of the following reasons:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Spam/Junk email folder:<ul style="font-family: initial; font-size: initial; color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Sometimes, our emails might end up in your spam or junk email folder. Please check these folders to see if the order confirmation email is there.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Incorrect email address:<ul style="font-family: initial; font-size: initial; color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">You might have used a different email address than the one you intended to. Double-check your email accounts to ensure the confirmation wasn&#x2019;t sent to another email address you own.</li></ul></li></ol>Contact us for assistance<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">If you have checked your spam/junk folders and other email accounts but still cannot find your order confirmation, please contact us at <a rel="noreferrer">hello@messyweekend.com</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Important: Do not immediately place a new order if you can&apos;t find your confirmation email. Contacting us first allows us to assist you in locating your original order confirmation. Placing a second order might result in duplicate charges, and we are unable to cancel a second order if it has already been processed.</li></ul>Contact information For any additional help or questions about your order, feel free to reach out to our customer support team at <a rel="noreferrer">hello@messyweekend.com</a>. We are here to help you with any issues or concerns you might have.

Order confirmation details

Once your order has been processed and is ready to be shipped, we will send you an email with the shipping details.
This page will explain you the process!

We understand how important it is to stay updated on the status of your order. Here&#x2019;s everything you need to know about tracking your order.Tracking your orderReceiving tracking information Once your order has been dispatched from our warehouse, you will receive an email with your tracking information. The email with include a tracking link and tracking number.Please note that it can take a few hours for the tracking details to be updated in the system.Understanding tracking updates Business days: Carriers usually operate on business days (Monday to Friday). Therefore, it is normal for your parcel not to have new updates during weekends. The expected shipping time you chose upon ordering is estimated business days.International orders: If your delivery address is outside Denmark, your parcel will be handed over to your chosen local carrier once it arrives in your country. Once it&apos;s handed over to the local carrier an expected&#xA0;delivery date will be provided.Dealing with delays Possible delays: Delays can occur, and unfortunately, we cannot speed up the process. We can only access the same tracking information as you. Please wait a couple of business days for the tracking to be updated.No updates for several days: If your parcel hasn&apos;t had new updates for several business days, please reach out to the carrier for more information. You can also contact us at <a rel="noreferrer">hello@messyweekend.com</a>. We can initiate an investigation with the carrier, but this process can take up to 6 weeks. Therefore, it is often faster if you contact the carrier directly first.Order marked as delivered but not received Check alternative delivery locationsTracking link: First, check the tracking link for any additional information. Sometimes the package is&#xA0;delivered to a pickup point or left in your mailbox.Proof of delivery: Look for any proof of delivery photo or document. This can provide more details about where the parcel might be. It could be delivered to neighbours or placed in a hidden spot outside your house.Verify Address: Double-check the address provided in your order confirmation to ensure it is correct.Other places to check:<ul style="font-size: initial; font-family: initial; color: initial;"><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Local Parcel Shops</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Local Post Offices</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">With Your Neighbours</li></ul>Still can&apos;t locate your parcel? If you are still unable to find your parcel, please reach out to us at <a rel="noreferrer">hello@messyweekend.com</a>, and our team will assist you as fast as possible.Tracking shows returned to sender If your tracking information indicates that your parcel is &quot;Returned to sender,&quot; it means the package is on its way back to us instead of being delivered to you. Here are some possible reasons for this status:Incorrect address details: The delivery address provided might be incorrect or incomplete, making it impossible for the carrier to locate the address.Pickup point expiry: If your order was delivered to a pickup point and is now returning to us, it means the parcel was not picked up within the allotted time.What to do next Contact us: Please contact us immediately at <a rel="noreferrer">hello@messyweekend.com</a> if your tracking information shows &quot;Returning to sender.&quot;Provide correct address: If the return is due to incorrect address details, provide us with the correct address, and we will send you a replacement package.If you no longer want the parcel: If you do not wish to receive your parcel, contact us when the tracking shows &quot;Returned to sender,&quot; and our team will assist you.Contact information For any additional help or questions about your order, feel free to reach out to our customer support team at <a rel="noreferrer">hello@messyweekend.com</a>. We are here to help you with any issues or concerns you might have.

How to track your order

Our glasses and sunglasses come in a white box, sealed with an MW sticker. Inside the box, you'll find your glasses stored in a multifunctional microfiber bag. To keep your glasses clean and covered from scratches.

Our glasses and sunglasses come in a white box, sealed with an MW sticker. Each pair of glasses includes the following items:<img src="https://attachments.gorgias.help/JEmYL2nqym6oMgQ3/hc/VR1W92Rjyy2M8yBk/2024090912-75c559fd-05a4-499b-a50f-8a0c983f3796-screenshot%202024-09-09%20at%2014.15.07.png" style="width: 460px;" class="fr-fic fr-dib"> Inside the box, you&apos;ll find your glasses safely stored in a microfiber bag. We&apos;ve designed this bag to be multifunctional, serving two key purposes:1. Cleaning Your Lenses The microfiber bag is a convenient tool for removing dirt and dust from your lenses. The material is specially designed to clean without scratching the lenses. For best results, use only water or cleaning solutions specifically made for lenses. Using improper products could permanently damage your glasses.2. Protecting Your Lenses We recommend keeping your glasses in the microfiber bag when not in use to prevent scratches. By consistently storing them this way, you&apos;ll avoid micro scratches and keep your lenses looking like new for a long&#xA0;time.Prefer a hard case? We&apos;ve got you covered! If you prefer extra protection for your glasses, we offer two storage options: a vegan leather case or a hard case. Have a look at the cases at our website and add it to your basket! Please note, our active sunglasses will only fit in the hard case.

What's included in my order

You can enter your discount code at checkout before the payment, and then the amount will be subtracted from your order total. Discount codes cannot be combined.

How to apply discount codesHere&apos;s how you can easily apply discount codes to your order and some tips on what to do if you encounter any issues.Applying a discount code 1. Add items to your cart: Select the items you wish to purchase and add them to your shopping cart.2. Go to checkout: Click on the cart icon and proceed to the checkout page.3. Enter discount code: On the checkout page, you will see a field labeled &quot;Gift card or Discount code&quot;. Enter your discount code in this field and click &quot;Apply&quot;. Some discount codes are automatically applied when the required items are added to your basket.&#xA0;4. Check discount application: Ensure the discount is applied to your total order amount before proceeding with the payment.Desktop vs. Mobile &#xA0; On the desktop version, you will be able to apply the code on the right-hand side of the page. On the mobile version, the discount code can be applied just under the cart overview.Please make sure to apply the code before&#xA0;selecting an express checkout option, such as ApplePay, shopPay, GPay and PayPal.Desktop Version<img src="https://hsfiles.gorgias.help/help-centers/287/4409775779346/desktop bf.JPG" alt="desktop_bf.JPG" class="fr-fic fr-dii">Mobile Version<img src="https://hsfiles.gorgias.help/help-centers/287/4409768430610/mobile bf.JPG" alt="mobile_bf.JPG" class="fr-fic fr-dii">Reasons why a discount code might not work 1. Multiple discount codes: Discount codes cannot be combined with other discount codes or special offers. Only one code can be used per order.2. Welcome codes: Welcome codes are only valid on the specific website page where you signed up. For example, a code from messyweekend.com will not necessarily work on messyweekend.co.uk and vice versa.3. Code expiry: Some discount codes have an expiration date. Make sure your code is still valid.4. Minimum purchase requirements: Some codes require a minimum purchase amount. Check the terms and conditions of the discount code.Need Help?If you&#x2019;ve checked all the above and your discount code still isn&#x2019;t working, please contact our customer support team for assistance. Here&#x2019;s how:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Email Us: Send an email to <a rel="noreferrer">hello@messyweekend.com</a>.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Include a Screenshot: Provide a screenshot of the discount code and the error message you are receiving.</li></ul>Our team will investigate the issue and assist you in resolving it as quickly as possible.

Add a discount code to your order

We cannot cancel or make any changes to your order once it has been placed. When you receive the shipping confirmation with tracking information, your order is already dispatched and handed over to the carrier.

In most cases, we will not be able to cancel or make any changes to your order once it has been placed.When you receive the shipping confirmation with tracking information, your order is already dispatched and handed over to the carrier you selected at checkout. At this point, we cannot stop or change the process.Once your order is placed and confirmed, an automatic process begins immediately to ensure the fastest processing and delivery time possible. Therefore, we can rarely cancel or make changes to your order.However, we do have a few tips and recommendations for situations where you might need to cancel or make changes to your order:If you want to cancel If you don&apos;t wish to receive your order, you can refuse to collect it in one of two ways:1. Contact the carrier: Inform the carrier that you will be refusing the collection of your order. We cannot contact the carrier on your behalf.2. Refuse collection upon delivery: If your order is being delivered to a pick-up location, inform the parcel shop that you will not be collecting your parcel. This will expedite the return process.Once you have refused the collection of your order, the tracking will update to &quot;returned to sender.&quot; Please contact us at&#xA0;<a href="mailto:hello@messyweekend.com">hello@messyweekend.com</a>&#xA0;once the tracking has been updated, and we will proceed from there.If you want to make changes to your order We have different recommendations and solutions depending on the changes you need to make:Product changes The fastest way to receive the correct item(s) is to place a new order and follow the steps above to return your initial order.Address details 1. Contact the carrier: Reach out to the carrier you selected at checkout. Sometimes they can update the address for you.2. Undeliverable packages: If the package cannot be delivered due to incorrect address details, it will be returned to us. Contact us when the tracking is updated to &quot;returned to sender,&quot; and provide the correct address details so we can send a replacement package.Discount codes If you forgot to use a discount code before checking out, our team can assist you. No need to return the parcel and re-order. Send us a screenshot of the discount code you forgot to use. Please note that discount codes cannot be combined.&#xA0;

Cancel or make changes to an order

If you receive your package and it doesn't contain what you have ordered, please contact our support team at hello@messyweekend.com.

<section class="article-info"><div class="article-content"><div class="article-body">We apologize for any inconvenience caused by receiving an incorrect order or a faulty item. We strive to provide the best service and products, and we will resolve any issues as quickly as possible.Received an incorrect product If you have received an item that is different from what you ordered, please contact us at&#xA0;hello@messyweekend.com&#xA0;to report the issue.Include the following information:Order number:&#xA0; Your unique order number helps us locate your purchase quickly.Pictures:- A picture of the glasses you received. - A picture of the barcode on the side of the box.Explanation:&#xA0; A brief description of the issue.Once we receive your email, we will confirm the mistake and ship the correct product to you as soon as possible.<section id="isPasted"><div><div>Received glasses with slightly uneven arms If you&apos;ve received glasses with slightly uneven arms, here&apos;s an easy way to fix them quickly: The frame of our glasses is made of acetate, a material specifically designed to be easily shaped and adjusted. The heat from your hands can help shape the temples of the sunglasses for a tighter, better fit. Sometimes, when glasses are folded in the box for a while, especially in warm temperatures, the flexible material can be affected and fit slightly differently.</div></div></section></div>Guide to adjust your acetate frame: 1. Heat the material: Use your body heat from your hands, warm water, or a hairdryer to warm up the acetate. This makes it easier to mold.2. Shape the temples:Gently bend the temples to adjust the fit. Acetate is flexible yet strong, so don&#x2019;t worry about breaking your glasses.We have a video that explains the process in detail:&#xA0;<a class="fr-strong fr-green" href="https://www.youtube.com/watch?v=dtzuQWWqww0&amp;feature=youtu.be" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">Adjusting the frame</a>. Please give it a try!&#xA0;If you are still experiencing problems with your glasses, don&#x2019;t hesitate to contact us at hello@messyweekend.com.<div class="article-body">Received a faulty product If your glasses are faulty, please follow these steps:Contact us for other issues:If the issue cannot be resolved with the guide or the item is damaged, please contact us at&#xA0;<a href="mailto:hello@messyweekend.com">hello@messyweekend.com</a>&#xA0;<a rel="noreferrer"></a><a rel="noreferrer">and</a> our team will assist you!Include the following information:Order number: Your unique order number helps us locate your purchase quickly.Pictures:- A picture of the glasses showing the fault. - A picture of the barcode on the side of the box.Explanation:&#xA0; A brief description of the issue. We are committed to resolving any issues with your order promptly. Please reach out to us with the necessary information, and our team will assist you in getting the correct or a functional item as quickly as possible.Thank you for your understanding and patience.</div>&#xA0;</div></section><footer><div class="article-footer">&#xA0;</div></footer>

Received an incorrect order or faulty product

Once your payment and order are confirmed, we will send you a confirmation email.
If you do not see a confirmation email in your main inbox, please check your spam folder.

Was my payment successful? Once your payment and order are confirmed, we will send you a confirmation email.If you do not see a confirmation email in your main inbox, please check your spam folder. If you have not received a confirmation email or if you believe you typed in your email address incorrectly, please contact us at&#xA0;<a href="mailto:hello@messyweekend.com">hello@messyweekend.com</a>&#xA0;and we will look into it for you. What payment options do you accept? We accept a variety of different payment methods, including American Express, MasterCard, Visa, and more.&#xA0;We also accept PayPal, ApplePay, and MobilePay (Denmark).For country specific payment options, please view your list of payment options when checking out. Why was my payment declined? When a payment is refused, it&apos;s typically due to one of three reasons:1. There are insufficient funds in your account. 2. The card you are using is not issued in the country you are purchasing from. 3. Your bank is not allowing payment for security reasons.We recommend that you contact your bank for the quickest solution.

ORDER INFORMATION