We apologize for any inconvenience caused by receiving an incorrect order or a faulty item. We strive to provide the best service and products, and we will resolve any issues as quickly as possible.
Received an incorrect product
If you have received an item that is different from what you ordered, please contact us at [email protected] to report the issue.
Order number:
Your unique order number helps us locate your purchase quickly.
- A picture of the glasses you received.
- A picture of the barcode on the side of the box.
Explanation:
A brief description of the issue.
Once we receive your email, we will confirm the mistake and ship the correct product to you as soon as possible.
Received glasses with slightly uneven arms
If you've received glasses with slightly uneven arms, here's an easy way to fix them quickly:
The frame of our glasses is made of acetate, a material specifically designed to be easily shaped and adjusted. The heat from your hands can help shape the temples of the sunglasses for a tighter, better fit. Sometimes, when glasses are folded in the box for a while, especially in warm temperatures, the flexible material can be affected and fit slightly differently.
Guide to adjust your acetate frame:
1. Heat the material:
Use your body heat from your hands, warm water, or a hairdryer to warm up the acetate. This makes it easier to mold.
Gently bend the temples to adjust the fit. Acetate is flexible yet strong, so don’t worry about breaking your glasses.
We have a video that explains the process in detail: Adjusting the frame. Please give it a try!
If you are still experiencing problems with your glasses, don’t hesitate to contact us at [email protected].
Received a faulty product
If your glasses are faulty, please follow these steps:
If the issue cannot be resolved with the guide or the item is damaged, please contact us at [email protected] and our team will assist you!
Include the following information:Order number: Your unique order number helps us locate your purchase quickly.
Pictures:- A picture of the glasses showing the fault.
- A picture of the barcode on the side of the box.
Explanation:
A brief description of the issue.
We are committed to resolving any issues with your order promptly. Please reach out to us with the necessary information, and our team will assist you in getting the correct or a functional item as quickly as possible.
Thank you for your understanding and patience.