We ship to a lot of countries worldwide! Find all information about our delivery destinations here.

We strive to deliver your orders as swiftly and efficiently as possible. Here&apos;s everything you need to know about our shipping costs and methods.Countries We ship to a wide range of countries worldwide. During checkout, you&apos;ll have the opportunity to provide your address, and our system will automatically check if we can deliver to your location. If we&apos;re unable to ship to your address, you&apos;ll be notified with an error message.For the best shopping experience and fastest processing time, we recommend using our location-specific websites:United Kingdom: <a href="https://messyweekend.co.uk" rel="noreferrer" target="_new">messyweekend.co.uk</a> Germany: <a href="https://messyweekend.de" rel="noreferrer" target="_new">messyweekend.de</a> France:&#xA0;<a href="https://messyweekend.fr" rel="noreferrer" target="_new">messyweekend.fr</a> Denmark: <a href="https://messyweekend.dk" rel="noreferrer" target="_new">messyweekend.dk</a> Japan: <a href="https://messyweekend.jp" rel="noreferrer" target="_new">messyweekend.jp</a> Rest of the World:&#xA0;<a class="fr-green" href="https://messyweekend.com" rel="noreferrer" target="_new">messyweekend.com</a>If you have issues placing an order, please reach out to our customer service team at&#xA0;<a href="mailto:hello@messyweekend.com">hello@messyweekend.com</a>&#xA0;for assistance.<hr>Shipping costs We always aim to provide flexible and affordable shipping options:Shipping costs will vary depending on your location and how quickly you need your order. Various delivery options will be available during checkout. Shipping costs are non-refundable.&#xA0;Import fees UK No additional Taxes and Duties to the UK MESSYWEEKEND are paying all import taxes and duties for deliveries to the UK. You will not be charged any additional amount when receiving your order. If you by mistake are charged an import fee, please reach out to <a data-fr-linked="true" href="mailto:hello@messyweekend.com">hello@messyweekend.com</a>. Import fees other countries: MESSYWEEKEND does not cover import taxes, duties, or fees.&#xA0;These charges vary depending on your country&#x2019;s customs regulations and are the responsibility of the recipient.Please be aware that: Import fees may include customs duties, taxes (e.g., VAT or GST), and brokerage fees.&#xA0;These charges are typically collected by your local customs authority or the shipping carrier at the time of delivery.If you have questions about potential import fees, we recommend contacting your local customs office for more information before placing your order.<hr>Shipping methods We offer a variety of shipping methods depending on your location, including:Collection point:&#xA0;Pick up your order at a nearby collection point. Home delivery:&#xA0;Have your package delivered directly to your address. Express service:&#xA0;For those who need their items fast, express shipping options are available.The estimated delivery time for each method will be displayed during checkout. This estimate is in business days and is calculated from the time your order leaves our warehouse. We usually dispatch your order the same day or the next business day after it is placed, ensuring that your items reach you as quickly as possible.Important shipping information: Delivery confirmation:&#xA0;The shipping method you select will be confirmed in your order details. You&apos;ll receive notifications when your order has been dispatched and when your package is ready for collection or delivery.P.O. boxes &amp; military addresses: Unfortunately, we cannot deliver to P.O. boxes, Army Post Offices (APOs), or Fleet Post Offices (FPOs).Correct address:&#xA0;It is crucial to provide the correct address details at checkout. Once your order is on its way, we cannot modify the shipping address or contact the carrier on your behalf. Double-check your address to ensure timely delivery!If you have any further questions about our shipping policies or need assistance with your order, don&apos;t hesitate to contact us.

Countries, shipping costs & methods

You can find our estimated delivery times at checkout. To most locations, we offer delivery to a collection point, home delivery or express delivery.

Expected delivery time *Orders with pre-order items or prescription glasses will have an extended delivery time. See &quot;Orders with pre-order items and prescription glasses&quot; belowThe expected delivery time varies depending on your destination and the chosen shipping method.&#xA0;You can view the available shipping options and specific delivery times at checkout.Denmark: 1-2 business days. EU: 2-5 business days. UK: 2-6 business days. Canada and USA: 8-12 business days. Rest of the World: 4-10 business days (depending on the destination).&#xA0;Once your parcel has left our warehouse, you will receive a notification email confirming your delivery address and providing you with a tracking link. Another email will be sent when your package is ready for collection or has been delivered to the specified address.Please note that the delivery time provided is the expected delivery time. While we strive to ensure that your parcel reaches you within the specified timeframe, carrier delays can occur.&#xA0;Tracking When your order is dispatched from our warehouse, you will receive an email containing your tracking information. This email will include a tracking link and tracking number, allowing you to monitor your parcel&apos;s journey.For orders outside of Denmark, your package will be handed over to the local carrier upon arrival in your country. You can track your parcel all the way until it is delivered. Typically, the tracking link provided in the email will have a &quot;View More Tracking&quot; button, which redirects you to the local carrier&apos;s services, giving you access to more detailed information once the parcel has been handed over.Delays Unexpected delays can occur, although most shipments are delivered without any issues. As long as your package has recent tracking updates, it is on its way. If there are no new updates for 5 business days, we recommend reaching out to the carrier directly for more information. This is often the quickest way to get the latest status on your parcel.If the carrier is unable to assist you, please contact us at&#xA0;<a rel="noreferrer">hello@messyweekend.co</a><a rel="noreferrer">m</a>&#xA0;with your order number, and we will assist you. Please be aware that contacting the carrier directly can avoid unnecessary delays that may occur if we need to intervene on your behalf.Orders with pre-orders items and prescription glasses Pre-Orders When placing an order that includes a pre-order item, the entire order will be shipped once the pre-order item is back in stock. This means that if your order contains both in-stock and pre-order items, everything will be dispatched together when the pre-order item arrives at our warehouse. The expected restock date will be provided at the time of ordering and confirmed in your order confirmation email. Once we receive the restocked items, we do our best to pack and ship all orders on the same day or within a few business days. You will be notified once your order has been dispatched.Prescription glasses For prescription glasses, we need to produce the lenses according to your specific prescription. This production process typically takes 5-7 days, depending on your prescription and lens type (single vision or progressives). After the lenses are produced, we need a few additional business days to receive the lenses from our partners and conduct a final quality check. You will receive updates via email throughout this process and be notified when your order has been dispatched.Estimated order delivery times for orders with prescription glasses are as follows: Denmark:&#xA0;7-10 business days. EU &amp; UK:&#xA0;10-14 business days. Rest of the World:&#xA0;15-20 business days (depending on your location).

Expected delivery time

Once your order has been processed and is ready to be shipped, we will send you an email with the shipping details.
This will include a tracking number that will lead to the website of the shipping carrier responsible for delivering your package.

We understand how important it is to stay updated on the status of your order. Here&#x2019;s everything you need to know about tracking your order.Tracking your order Receiving tracking information Once your order has been dispatched from our warehouse, you will receive an email with your tracking information. The email with include a tracking link and tracking number.Please note that it can take a few hours for the tracking details to be updated in the system.Understanding tracking updates Business Days: Carriers usually operate on business days (Monday to Friday). Therefore, it is normal for your parcel not to have new updates during weekends. The expected shipping time you chose upon ordering is estimated business days.International Orders: If your delivery address is outside Denmark, your parcel will be handed over to your chosen local carrier once it arrives in your country. Once it&apos;s handed over to the local carrier an expected&#xA0;delivery date will be provided.Dealing with delays Possible Delays: Delays can occur, and unfortunately, we cannot speed up the process. We can only access the same tracking information as you. Please wait a couple of business days for the tracking to be updated.No updates for several days: If your parcel hasn&apos;t had new updates for several business days, please reach out to the carrier for more information. You can also contact us at&#xA0;<a rel="noreferrer">hello@messyweekend.com</a>. We can initiate an investigation with the carrier, but this process can take up to 6 weeks. Therefore, it is often faster if you contact the carrier directly first.Order marked as delivered but not received Check alternative delivery locationsTracking link: First, check the tracking link for any additional information. Sometimes the package is&#xA0;delivered to a pickup point or left in your mailbox.Proof of delivery: Look for any proof of delivery photo or document. This can provide more details about where the parcel might be. It could be delivered to neighbours or placed in a hidden spot outside your house.Verify address: Double-check the address provided in your order confirmation to ensure it is correct.Other places to check:<ul style="font-size: initial; font-family: initial; color: initial;"><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Local Parcel Shops</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Local Post Offices</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">With Your Neighbours</li></ul>Still can&apos;t locate your parcel? If you are still unable to find your parcel, please reach out to us at <a rel="noreferrer">hello@messyweekend.com</a>, and our team will assist you as fast as possible.Tracking shows returned to sender If your tracking information indicates that your parcel is &quot;Returned to sender,&quot; it means the package is on its way back to us instead of being delivered to you. Here are some possible reasons for this status:Incorrect Address Details: The delivery address provided might be incorrect or incomplete, making it impossible for the carrier to locate the address.Pickup Point Expiry: If your order was delivered to a pickup point and is now returning to us, it means the parcel was not picked up within the allotted time.What to do next Contact Us: Please contact us immediately at&#xA0;<a rel="noreferrer">hello@messyweekend.com</a>&#xA0;if your tracking information shows &quot;Returning to sender.&quot;Provide correct address: If the return is due to incorrect address details, provide us with the correct address, and we will send you a replacement package.If you no longer want the parcel: If you do not wish to receive your parcel, contact us when the tracking shows &quot;Returned to sender,&quot; and our team will assist you.Contact information For any additional help or questions about your order, feel free to reach out to our customer support team at&#xA0;<a rel="noreferrer">hello@messyweekend.com</a>. We are here to help you with any issues or concerns you might have.

How to track your order

In most cases, we will not be able to cancel or make any changes to your order once it has been placed. When you receive the shipping confirmation with tracking information, your order is already dispatched and handed over to the carrier.

In most cases, we will not be able to cancel or make any changes to your order once it has been placed. When you receive the shipping confirmation with tracking information, your order is already dispatched and handed over to the carrier you selected at checkout. At this point, we cannot stop or change the process.Once your order is placed and confirmed, an automatic process begins immediately to ensure the fastest processing and delivery time possible. Therefore, we can rarely cancel or make changes to your order.However, we do have a few tips and recommendations for situations where you might need to cancel or make changes to your order:If you want to cancel If you don&apos;t wish to receive your order, you can refuse to collect it in one of two ways:1. Contact the carrier:&#xA0;Inform the carrier that you will be refusing the collection of your order. We cannot contact the carrier on your behalf.2. Refuse collection upon delivery: If your order is being delivered to a pick-up location, inform the parcel shop that you will not be collecting your parcel. This will expedite the return process.Once you have refused the collection of your order, the tracking will update to &quot;returned to sender.&quot; Please contact us at&#xA0;<a href="mailto:hello@messyweekend.com">hello@messyweekend.com</a>&#xA0;once the tracking has been updated, and we will proceed from there.If you want to make changes to your order We have different recommendations and solutions depending on the changes you need to make:Product changes The fastest way to receive the correct item(s) is to place a new order and follow the steps above to return your initial order.Address details 1. Contact the carrier: Reach out to the carrier you selected at checkout. Sometimes they can update the address for you.2. Undeliverable packages: If the package cannot be delivered due to incorrect address details, it will be returned to us. Contact us when the tracking is updated to &quot;returned to sender,&quot; and provide the correct address details so we can send a replacement package.Discount codes If you forgot to use a discount code before checking out, our team can assist you. No need to return the parcel and re-order. Send us a screenshot of the discount code you forgot to use. Please note that discount codes cannot be combined.&#xA0;

Cancel or make changes to an order

If you have received a tracking number, we encourage you to contact the shipping carrier. They will have more precise information about the status of the delivery.
If you have not received your tracking number, please contact us hello@messyweekend.co

We understand how frustrating it can be when your order shows as delivered, but you haven&apos;t received your package. Don&#x2019;t worry&#x2014;here&#x2019;s what you can do to resolve this situation.1. Check the Tracking Information First, use the tracking link provided when your package was dispatched. This link will give you the most up-to-date information on your parcel&#x2019;s status.<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">For deliveries outside Denmark: You can often click &quot;view more tracking&quot; to see additional details from the local carrier. This may include the exact time and location of the delivery, and sometimes even a proof of delivery photo or signature.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Proof of Delivery: If there is a delivery photo or signature, please examine it closely. Do you recognize the location or signature? This could provide a clue to where your package was left.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Still in transit: Sometimes the tracking can be updated to delivered even though the parcel is still in transit. If this is the case, your order will be delivered shortly.</li></ul>2. Search Your Surroundings Before taking further steps, please check the following places where your package might be:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Mailboxes: Sometimes packages are placed inside.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Neighbours: Check with your neighbours to see if they accepted the package on your behalf.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Hidden Spots: Look around your property for places where the delivery driver might have left the package, such as behind bushes, in the garage, or on the porch.</li></ul>3. Contact the Carrier If you still can&#x2019;t find your package, please reach out to the carrier directly for more information. Unfortunately, we have the same access to tracking information as you do, so they may be able to provide you with more details.4. Contact Us If the carrier is unable to locate your package, please get in touch with us at <a rel="noopener">hello@messyweekend.com</a>. When you do, kindly provide the following information:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Whether you recognize the proof of delivery photo or signature.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Confirmation that you&#x2019;ve checked with your neighbours and contacted the carrier.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Confirmation of your delivery address to ensure we have the correct details.</li></ul>5. Next Steps Once we receive your email, we will send you a form to fill out, which allows us to start an investigation with the carrier. Please note that this process can take some time, but we will do our best to expedite it.Depending on the outcome of the investigation, we will either send you a replacement package or issue a refund for your order.Thank you for your patience and understanding. We are committed to resolving this as quickly as possible!

SHIPPING & DELIVERY

Countries, shipping costs & methods

Expected delivery time

How to track your order

Cancel or make changes to an order

Delivered but not received