Return policyUpdated 23 days ago
RETURN POLICY
You can return your item within the timeframes below. Please note that while the item does not need to reach us within this timeframe, you must submit your return request in our system within the stated timeframe.
IMPORTANT
Exchange & Gift card: Return your product for another item or a gift card within the specified period.
Refund: Return your product for a refund within the specified period.
*The selected return solution is final and cannot be reversed. Exchanges cannot be re-submitted in our return system. If you experience a problem, please contact hello@messyweekend.
RETURN OPTIONS & TIMEFRAMES
| Region | Gift card/Exchange | Refund | Notes |
| Denmark | 1-30 days | 1-14 days | Return shipping fee: 39 DKK |
| EU | 1-30 days | 1-14 days | Return shipping fee: 10 EUR |
| UK | 1-30 days | 1-14 days | Return shipping fee: 8 GBP |
| Outside EU/UK (e.g., Japan, USA, Canada, Switzerland) | Not available | 1-14 days | Customer must arrange and pay for return shipping with tracking. |
*Note: Original delivery costs are non-refundable. If a returned item invalidates applied vouchers, the refunded amount will be adjusted
RETURN CONDITIONS
Items must be unused and returned in its original and intact packaging box (the sealing MW sticker does not need to be intact). If the product has been used - besides size and fit checking - you cannot return the item. Please include your order number when packing your item(s) for return.
RETURN GUIDELINES
Returns using our prepaid return labels are shipped with the same shipping method as the original order. When you have received your return label, you have 14 days to hand in the parcel.
If you purchase a return label independently, you are responsible for delivery and must provide tracking. Please note that MESSYWEEKEND will not reimburse any return shipping costs incurred by purchasing your own label.
HOW TO RETURN
RETURNS FROM EU & UK: Use the portal for your region to generate a prepaid return label:
DENMARK: RETURN PORTAL
UK: RETURN PORTAL
EU: RETURN PORTAL
Once you receive your label, you have 14 days to return the parcel. Returns are processed within 1-5 business days after received.
RETURNS FROM OUTSIDE EU: Use the portal below to submit your return:
You are responsible for covering full return shipping costs. Shipping must include tracking. After handing in your parcel, email [email protected] with your order number and tracking details.
Return Address:
LINK LOGISTICS
Att. MESSYWEEKEND
Vallensbaekvej 51
2605 Brondby
DENMARK
RETURN OPTIONS: GIFT CARD, EXCHANGE OR REFUND
When you request a return you have 3 options. We offer gift card, exchange or a refund. Your return will be processed once we receive your return parcel. Please include your order number when packing your item(s).
GIFT CARD (EU & UK ONLY)
Return within 30 days
Receive a gift card with the full value of your purchase (shipping excluded). The gift card will be sent to your email and is valid for 2 years.
EXCHANGE (EU & UK ONLY)
Return within 30 days
You can exchange your item(s) for another product. You can only exchange for products in stock.
Price differences are handled via payment link or partial refunds via gift card.
REFUND (ALL REGIONS)
Return within 14 days
A refund will be issued to the same payment method used for purchase. If you request a refund, a return shipping fee will be deducted from the refunded amount. Please note that any previously paid delivery costs are non-refundable. If the returned item(s) makes any special vouchers applied invalid, the refunded amount will be adjusted as well.
Please note that payments can take up to 10 business days depending on your bank or payment provider. You will be notified when your return has been processed and issued.