What is your return policy?

Changed your mind?

We have free returns on orders* over €50 // $55 // 350 DKK within the EU and UK.

A new and unused product can be returned in its original and intact packaging (box) for a full refund or in exchange for another product within 30 days of the initial delivery. Base layers cannot be returned if worn.

Please find the right return portal down below to initiate the return and to receive a prepaid return label. Once you have received the return label, you have 14 days to send the package back to us. Please note any express shipping costs are non-refundable.

Return Portal Denmark (ORDER NUMBER IS STARTING WITH MWDK)

Return Portal Germany (ORDER NUMBER IS STARTING WITH MWDE)

Return Portal United Kingdom (ORDER NUMBER IS STARTING WITH MWUK) 

Return Portal rest of the world (ORDER NUMBER IS STARTING WITH MWGL)

Once you have received the return label, you have 14 days to send the package back to us. Please note any express shipping costs are non-refundable.

NB: If you return items of your order, making the order total go below the freebie offer requirement, the freebie needs to be returned as well.

Norway, Switzerland, Australia, New Zealand, Canada & USA

Ship with any carrier of your choice (tracking required). MESSYWEEKEND will reimburse up to 10 USD // 13 AUD // 14 NZD // 9 CHF // 85 NOK // 13 CAD of the cost of the return shipping.

How long does it take to process my return order?

Once you have submitted your return request, we will send a prepaid return label within 1-2 business days.

Returns are shipped with the same shipping method as the original order.

When the returned item is received by our warehouse and provided that it complies with our return policy (new and unused product), we will refund your original payment method or send the exchange product. Please note that payments can take up to 10 business days depending on your bank or payment provider.

You will be notified when your return has been processed and again when your refund/exchange has been issued.

What is your return policy?Updated 22 days ago